Frequently asked questions

Create a free account on order.potolo.com or in the Potolo app, add your address, pick a service like Restaurants or Grocery, and check out. Your first order takes about two minutes.

Restaurant orders usually arrive in 30 to 45 minutes. Grocery and shop orders often arrive within a couple of hours, and supermarket orders can be scheduled into a slot that suits you.

Yes. Every order comes with live map tracking from the store to your door, plus status updates at each step.

Yes. order.potolo.com works in any browser with the same account, addresses and order history as the app.

Debit and credit cards everywhere, plus cash on delivery where available. You choose at checkout and can switch any time.

No. The item prices, delivery fee and any service charge are all shown before you confirm. What you see at checkout is what you pay.

If something is missing, damaged or wrong, report it from your order history or through support chat. Approved refunds go back to your original payment method.

There is no setup fee. Potolo takes a commission on completed orders that is agreed clearly before you go live.

Restaurants, grocery stores, supermarkets and retail shops of any size. If you sell locally, there is a place for you on Potolo.

Most partners go live within days. Our team helps you load your menu or catalogue, set your hours and take your first order.