Eligibility
2.1. Age Requirement
Access to and use of the POTOLO application are hereby restricted to
individuals who are eighteen (18) years of age or older, or the age of
majority in the jurisdiction from which the application is accessed,
whichever is higher. This age requirement is instituted to ensure that
Users possess the legal capacity to enter into binding contracts under
applicable law. By accessing or using the POTOLO application, you
represent and warrant that you meet the above-stated age requirement
and have the ability to form legally binding contracts. POTOLO
reserves the right to request proof of age at any stage to verify that
minors are not using the service. Failure to comply with this
requirement may result in access restrictions or termination of your
account with POTOLO.
2.2. User Responsibility for Account
Upon creating an account with POTOLO, you agree to (a) provide
accurate, current, and complete information as may be prompted by any
registration forms on the application ("Registration Data"); (b)
maintain the security of your password and identification; (c)
maintain and promptly update the Registration Data, and any other
information you provide to POTOLO, to keep it accurate, current, and
complete; and (d) accept all risks of unauthorized, illegal, and
unlawful access to the Registration Data and any other information you
may provide to POTOLO. You are solely responsible for all activities
that occur under your account due to your failure to maintain the
confidentiality of your account credentials. Should you become aware
of any unauthorized use of your account or any other breach of
security, you must notify POTOLO immediately. POTOLO will not be
liable for any loss or damage arising from your failure to comply with
this ToS.
2.3. Prohibited Uses
The services provided by POTOLO are intended for the purpose
authorized under these terms as follows: (a) for daily consumers, it
shall be for personal and non-commercial use; and (b) for
non-consumers like business partners, it shall be for commercial use.
By agreeing to these Terms, you acknowledge and agree that you will
not use the POTOLO application for any purpose that is illegal or
prohibited by these Terms. Prohibited uses include, but are not
limited to:
-
using the application in any manner that could damage, disable,
overburden, or impair any POTOLO server, or the network(s) connected
to any POTOLO server, or interfere with any other party's use and
enjoyment of the POTOLO application;
-
attempting to gain unauthorized access to the application, other
accounts, computer systems, or networks connected to any POTOLO
server through hacking, password mining, or any other means;
-
obtaining or attempting to obtain any materials or information
through any means not intentionally made available through the
application;
-
using the application to defame, abuse, harass, stalk, threaten, or
otherwise violate the legal rights (such as rights of privacy and
publicity) of others;
-
using the application to conduct or forward surveys, contests,
pyramid schemes, or chain letters;
-
uploading, posting, emailing, transmitting, or otherwise making
available any content that is unlawful, harmful, threatening,
abusive, harassing, tortious, defamatory, vulgar, obscene, libelous,
invasive of another's privacy, hateful, or racially, ethnically, or
otherwise objectionable;
-
impersonating any person or entity, including, but not limited to, a
POTOLO official, forum leader, guide, or host, or falsely stating or
otherwise misrepresenting your affiliation with a person or entity.
Compliance with this provision is critical to the integrity and
security of the POTOLO application and the services offered within.
Violation of any part of this ToS may result in immediate termination
of your account and access to POTOLO services, legal action, and
appropriate financial liability for any damages caused by such
unauthorized use.
Services Offered
3.1. Food Ordering from Kitchen Partners
The POTOLO application provides Users with the ability to order food
from a variety of kitchen partners. Users can browse menus, place
orders, and arrange for delivery or pickup through the application.
POTOLO acts as an intermediary between the User and the kitchen
partner, facilitating the transaction and ensuring that orders are
processed efficiently. While POTOLO strives to ensure the quality and
accuracy of the services provided by kitchen partners, it does not
guarantee the quality, safety, or legality of the food ordered. Users
are encouraged to review kitchen partners' profiles, ratings, and
reviews to make informed decisions.
3.2. Hiring Workers for Tasks and Projects
Users can hire workers for a variety of tasks and projects through the
POTOLO application. The platform connects Users with qualified
professionals who offer services ranging from home repairs to
freelance work. POTOLO facilitates the hiring process, including
posting job listings, reviewing worker profiles, and processing
payments. However, POTOLO does not employ the workers and is not
responsible for the quality, safety, or legality of the services
provided. Users are encouraged to conduct their own research and
exercise due diligence when hiring workers.
3.3. Health Consultations by Certified Professionals
POTOLO offers access to health consultations with certified
professionals, including doctors, therapists, and nutritionists. Users
can book appointments, attend virtual consultations, and receive
medical advice through the application. While POTOLO facilitates the
connection between Users and health professionals, it does not provide
medical services or advice. Users should seek the advice of a
qualified healthcare provider for any medical concerns and should not
disregard professional medical advice or delay seeking it based on
information obtained through the POTOLO application.
3.4. Access to Local Gyms
POTOLO provides Users with access to local gyms, offering flexible
membership options and the ability to book classes or personal
training sessions. Users can explore gym facilities, view class
schedules, and manage memberships through the application. POTOLO acts
as an intermediary, facilitating the booking process and ensuring that
Users can easily access gym services. However, POTOLO does not operate
the gyms and is not responsible for the quality, safety, or legality
of the services provided by gym partners. Users are encouraged to
review gym profiles, ratings, and reviews to make informed decisions.
3.5. Fleet Management Solutions
POTOLO offers fleet management solutions designed to optimize the
efficiency and effectiveness of transportation and logistics
operations. The application provides tools for tracking vehicles,
managing routes, and monitoring driver performance. POTOLO facilitates
the integration of fleet management services into Users' operations,
ensuring that they can effectively manage their transportation needs.
While POTOLO strives to provide accurate and reliable fleet management
solutions, it does not guarantee the performance or results of the
services provided. Users are encouraged to conduct their own research
and exercise due diligence when integrating fleet management
solutions.
3.6. Dry Cleaning Services with Pickup and Delivery
Users can arrange for dry cleaning services, including convenient
pickup and delivery options, through the POTOLO application. The
platform connects Users with local dry cleaning providers, allowing
them to schedule pickups, track orders, and manage payments. POTOLO
acts as an intermediary, facilitating the transaction and ensuring
that orders are processed efficiently. While POTOLO strives to ensure
the quality and accuracy of the services provided by dry cleaning
partners, it does not guarantee the quality, safety, or legality of
the services. Users are encouraged to review dry cleaning partners'
profiles, ratings, and reviews to make informed decisions.
3.7. Sale of Bus Tickets
POTOLO provides Users with the ability to purchase bus tickets through
the application. Users can browse available routes, compare prices,
and book tickets for their desired travel dates. POTOLO acts as an
intermediary, facilitating the transaction and ensuring that tickets
are issued accurately. While POTOLO strives to provide accurate and
reliable bus ticketing services, it does not guarantee the
availability, quality, or safety of the bus services. Users are
encouraged to review bus operators' profiles, ratings, and reviews to
make informed decisions.
4. USER OBLIGATIONS
4.1. Accurate Information Provision
Users of the POTOLO application are required to provide accurate,
current, and complete information during the process of registration,
and when using any of the services offered through the application.
This obligation extends to the submission of personal information,
payment details, and information related to the services requested or
provided through the application, including, but not limited to, food
orders, worker hiring specifics, health consultation details, gym
subscriptions, fleet management data, dry cleaning specifications, and
bus ticketing information. Users must promptly update their
information to maintain its accuracy, currency, and completeness.
Failure to provide accurate information may result in the suspension
or termination of the User's account, denial of access to the
application’s services, or legal action to recover damages caused by
the misinformation.
4.2. Compliance with Local Laws
Users are obligated to use the POTOLO application in a manner that
complies with all applicable local, state, national, and international
laws and regulations. This includes, but is not limited to, laws
relating to labor and employment, health and safety, consumer
protection, data protection and privacy, intellectual property, and
any specific regulations governing the services utilized through the
POTOLO application. Users must ensure that their use of the
application does not infringe upon the rights of others or contribute
to or facilitate illegal activities. In the event that POTOLO becomes
aware of or suspects, in its sole discretion, any User’s violation of
applicable laws or these Terms of Service, POTOLO reserves the right
to investigate such violations and may, at its sole discretion,
immediately terminate the User’s access to the application without
prior notice.
4.3. Payment Obligations
Users agree to fulfill all payment obligations associated with
services requested and provided through the POTOLO application. This
includes ensuring sufficient funds are available for transactions,
timely payment for services rendered, and adherence to the payment
terms stipulated for each service, including cash on delivery terms
where applicable. Users must review and understand the fees, taxes,
and charges associated with their use of the application and the
services therein. POTOLO reserves the right to employ all legal means
to collect fees owed, including but not limited to legal action and
the use of collection agencies. Failure to fulfill payment obligations
may result in the suspension or termination of the User's account and
access to the application's services.
4.4. Respect for Other Users and Service Providers
Users of the POTOLO application are required to conduct themselves
with respect and courtesy towards other Users and service providers on
the platform. This obligation prohibits any form of harassment, abuse,
discrimination, or derogatory conduct towards others, regardless of
the medium through which such interactions occur. Users must respect
the privacy and intellectual property rights of others, abstain from
making false claims or statements, and avoid actions that could
disrupt the provision or use of the application’s services. POTOLO
reserves the right to terminate or suspend the accounts of Users who
violate these principles of respect and courtesy, and to take
appropriate legal action to protect its Users and service providers
from abusive or unlawful behavior.
5. SUBSCRIPTION TERMS
5.1. Gym Access Membership Terms
The POTOLO application may provide Users with the option to subscribe
to gym access memberships, facilitating entry to a network of gym
facilities with varying levels of access depending on the membership
tier selected. Subscribers must adhere to the terms and conditions set
forth by each individual gym facility, in addition to the overarching
terms provided by POTOLO. These terms may include, but are not limited
to, adherence to gym rules and regulations, proper use of gym
equipment, and respect for gym staff and other members. Gym access
memberships are personal and non-transferable. Misuse of membership
privileges, including, but not limited to, the sharing of access
credentials or engaging in conduct that is deemed disruptive or
dangerous, may result in the immediate revocation of gym access
privileges without refund. POTOLO reserves the right to modify,
suspend, or discontinue the gym access membership service at any time
without notice. In such cases, POTOLO may, at its sole discretion,
pro-rate refunds based on the unused portion of the subscription.
5.2. Subscription Fees and Payment Terms
Subscription fees for gym access memberships and any other
subscription-based services offered through the POTOLO application
shall be due in full at the commencement of the subscription period.
The fees, billing cycles, and payment methods accepted will be clearly
outlined within the application at the time of subscription. All fees
are non-refundable, except as expressly provided in these Terms. Users
agree to provide current, complete, and accurate purchase and account
information for all subscriptions made through the POTOLO application.
Users further agree to promptly update account and payment
information, including email address, payment method, and payment card
expiration date, so that POTOLO can complete transactions and contact
the User as needed. Subscription fees are subject to change at the end
of a current subscription period. POTOLO will endeavor provide
reasonable prior notice of any fee changes to allow Users the
opportunity to terminate their subscription before such changes take
effect.
5.3. Cancellation and Refund Policy
Users may cancel their subscriptions at any time through the account
management features provided in the POTOLO application. Subscription
cancellation will become effective at the end of the current billing
cycle, and Users will have continued access to the subscription
services until this time. No refunds or credits will be provided for
partial subscription periods or for periods in which the subscription
remains unused. In the event of a cancellation by POTOLO due to a
breach of these Terms by the User, the User will not be entitled to
any refund for any prepaid fees. POTOLO reserves the right to offer
refunds, discounts, or other considerations in select circumstances at
its sole discretion. Such instances do not entitle other Users to
similar considerations under identical circumstances.
6. BOOKING AND ORDERING TERMS
6.1. Food Order and Delivery Terms
When ordering food through the POTOLO application, Users must comply
with the terms set forth by POTOLO and its kitchen partners. Each
order must be confirmed within the application, where Users will
select their desired items, quantities, and delivery instructions. The
price for each item, including applicable taxes and delivery fees,
will be displayed at the time of ordering. Users are responsible for
ensuring the accuracy of their orders, including the delivery address
and desired delivery time. Once an order is placed and confirmed by
the kitchen partner, Users are obligated to pay the total price
indicated. Cancellations or modifications to orders are subject to the
policies of the respective kitchen partner and may not always be
possible. Delivery times are estimates only and may vary based on
factors outside the control of POTOLO and the kitchen partner. POTOLO
is not liable for delays in delivery or for any loss, damage, or
inconvenience caused by such delays.
6.2. Worker Hiring Process and Cancellations
Users seeking to hire workers for tasks or projects through POTOLO
must follow the application's process for posting job descriptions,
reviewing applicant profiles, and selecting candidates. The terms of
engagement, including scope of work, compensation, and timelines, must
be agreed upon directly between the User and the hired worker. POTOLO
acts as a facilitator by providing the platform for such engagements
but is not a party to any agreement between Users and workers. Users
may cancel a hiring arrangement in accordance with the cancellation
policy agreed upon at the time of hiring. POTOLO is not responsible
for any disputes, damages, or legal claims arising from the
cancellation of a work arrangement or the failure of either party to
fulfill the agreed terms.
6.3. Health Consultation Appointments
Users can book health consultation appointments with certified
professionals through the POTOLO application. It is imperative that
Users provide accurate and comprehensive health information to enable
effective consultation. Appointments are subject to the availability
of professionals and must be scheduled in accordance with the
professional's availability displayed within the application.
Cancellation or rescheduling of appointments must be made within the
timeframe specified by the health professional's policy. Fees for
consultation services are due at the time of booking and are
non-refundable except under circumstances where the professional is
unable to fulfill the appointment due to reasons attributable to the
professional or POTOLO.
6.4. Dry Cleaning Pickup and Delivery Terms
The POTOLO application offers Users the service of scheduling pickups
and deliveries for dry cleaning. Users must specify pickup and
delivery times, and any specific instructions regarding the treatment
of their items. While POTOLO endeavors to partner with reputable
service providers, it does not directly undertake dry cleaning
services and, as such, cannot guarantee the outcome of such services.
Users are encouraged to inspect their items upon delivery and to
report any issues directly to the service provider in accordance with
the provider's dispute resolution policy. Cancellations of pickup or
delivery must be made within a reasonable timeframe prior to the
scheduled pickup or delivery time, in accordance with the policies set
forth by the service provider. POTOLO is not responsible for items
lost, damaged, or otherwise affected during the cleaning or
transportation process.
7. PAYMENT TERMS
7.1. Accepted Payment Methods:
The POTOLO application may provide Users with a variety of payment
methods to facilitate ease of transactions for the services availed.
Accepted payment methods may include, but are not limited to, credit
cards, debit cards, digital wallets, and direct bank transfers. The
specific payment methods available may vary depending on the User’s
location and the particular service being utilized. Users must ensure
that any payment method selected is valid, active, and has sufficient
funds or credit available to cover the cost of the service ordered.
Users are responsible for any fees, including transaction or
processing fees, that may be charged by their bank or payment provider
in connection with the use of the POTOLO application. It is the User’s
responsibility to keep their payment information up to date and to
promptly update their account with any changes to their payment
method.
7.2. Cash on Delivery Terms:
For certain services offered through the POTOLO application, such as
food delivery or dry cleaning services, Users may have the option to
pay using cash on delivery (COD). This payment method allows Users to
make payment in cash directly to the service provider at the time of
delivery. Users opting for the COD payment method must ensure that
they are available at the specified delivery address to make the
payment upon delivery. Failure to do so may result in cancellation of
the order, and POTOLO reserves the right to impose a cancellation fee
or restrict future use of the COD payment option for Users who
repeatedly fail to make payment upon delivery. It is important to note
that the availability of the COD payment method is subject to the
discretion of POTOLO and its service partners and may not be available
for all services or in all locations.
7.3. Payment Security:
POTOLO is committed to maintaining the security of User transactions
and employs various security measures to protect the confidentiality
and integrity of payment information. This includes the use of secure
socket layer (SSL) technology for the encryption of credit card and
payment data during transmission. Despite these measures, POTOLO
cannot guarantee the absolute security of any payment information
transmitted over the internet or stored within the application and
disclaims any liability for any unauthorized, illegal, or unlawful
access to or use of such information by third parties. Users are
encouraged to take precautions to protect their payment information,
including not sharing their credit card details or passwords and
ensuring that they log out of the application after completing a
transaction. In the event of any suspected unauthorized, illegal, or
unlawful transaction or fraud, Users must immediately notify their
payment provider and contact POTOLO customer service to report the
issue.
8. COMMUNICATION PREFERENCES (10DLC)
8.1. Opt-In for Communications:
Users of the POTOLO application have the option to opt-in to receive
communications from POTOLO and its partners, including, but not
limited to, promotional offers, updates about new services,
notifications regarding account activity, and informational content
related to the services offered through the application. To opt-in,
Users must affirmatively select the appropriate option within their
account settings or through other means as may be provided within the
application or via direct communication from POTOLO. By opting in,
Users expressly consent to receive such communications through various
channels, which may include email, text messages (SMS), push
notifications, or other digital and electronic means. Users
acknowledge and agree that opting in to receive communications may be
a prerequisite for accessing certain features or promotions within the
application. Users also acknowledge that their service provider may
charge them for the receipt of text messages or data usage, and they
agree to be solely responsible for any such charges.
8.2. Opt-Out Mechanism:
Users have the right to opt-out of receiving promotional
communications from POTOLO at any time. To exercise this right, Users
may follow the unsubscribe instructions contained in the
communications received, adjust their account settings within the
application, or contact POTOLO customer service directly to request
removal from the promotional communications list. POTOLO will process
opt-out requests in a timely manner; however, Users may still receive
communications for a short period while POTOLO updates its records.
Opting out of promotional communications does not preclude Users from
receiving important transactional or account-related information from
POTOLO, as such communications are necessary for the management and
use of the POTOLO application.
8.3. Types of Communications:
POTOLO and its partners may communicate with Users through various
types of messages, including, but not limited to:
-
8.3.1. Promotional Communications: Offers, discounts, and promotions
related to services available through the POTOLO application, and
newsletters and announcements regarding new features or services.
-
8.3.2. Transactional Communications: Confirmations, reminders, and
updates related to specific transactions or services requested by
the User, such as order confirmations, appointment reminders, and
service completion notifications.
-
8.3.3. Account and Service-Related Communications: Important
information regarding a User’s account, changes to services or
policies, security alerts, and support-related communications.
-
8.3.4. Feedback and Surveys: Requests for User feedback on services
used or experiences with the POTOLO application, and invitations to
participate in surveys aimed at improving the User experience. Users
acknowledge that the receipt of certain types of communications,
particularly transactional and account-related messages, is
essential for the proper functioning and management of their account
and the services accessed through the POTOLO application.
9. INTELLECTUAL PROPERTY RIGHTS
9.1. Ownership of Content:
All content included on or made available through the POTOLO
application, including, but not limited to, text, graphics, logos,
images, digital downloads, data compilations, software, and the
compilation of any of these items, is the property of POTOLO or its
content suppliers and is protected by United States (“US”) and
international copyright and trademark laws. The compilation of all
content on the POTOLO application is the exclusive property of POTOLO
and protected by the US and international copyright laws. POTOLO
reserves all rights not expressly granted to Users under these Terms.
The use of the POTOLO name, trademarks, logos, or other proprietary
graphics without POTOLO's express written consent is strictly
prohibited. Users may not copy, reproduce, modify, publish, upload,
post, transmit, or distribute any of the application’s content in any
form or by any means without prior written permission from POTOLO or
the content-specific copyright owner.
9.2. User Content Licenses:
Users may have the opportunity to submit, post, display, or transmit
(collectively, "post") content, including text, images, photos,
comments, and other materials to the POTOLO application. By posting
content, Users grant POTOLO a non-exclusive, royalty-free, perpetual,
irrevocable, and fully sublicensable right to use, reproduce, modify,
adapt, publish, translate, create derivative works from, distribute,
and display such content throughout the world in any media. Users
represent and warrant that they own or otherwise control all of the
rights to the content they post, that the content is accurate, that
use of the content does not violate these Terms and will not cause
injury to any person or entity, and that they will indemnify POTOLO
for all claims resulting from content they supply. POTOLO has the
right but not the obligation to monitor and edit or remove any
activity or content. POTOLO takes no responsibility and assumes no
liability for any content posted by Users or any third party.
9.3. Prohibited Content:
Users are prohibited from posting content that is illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of
intellectual property rights, or otherwise injurious to third parties
or objectionable. This includes content that consists of or contains
software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of "spam". Users may not use
a false e-mail address, impersonate any person or entity, or otherwise
mislead as to the origin of content. POTOLO reserves the right (but
not the obligation) to remove or edit such content, but does not
regularly review posted content. The responsibility to ensure that any
content posted to the POTOLO application complies with all applicable
laws and regulations falls solely on the User. This encompasses laws
relating to copyright, trademark, defamation, privacy, and public
decency. Users posting content to the POTOLO application must have the
legal right to distribute the content and must not violate the
intellectual property rights of others. Violations of the intellectual
property rights of POTOLO or any third party may lead to the
termination of a User’s account and may expose the User to civil
and/or criminal penalties. POTOLO is committed to enforcing its
intellectual property rights to the fullest extent of the law,
including the seeking of injunctions, damages, and, where appropriate,
criminal prosecution. Users acknowledge that by providing the ability
to view and distribute User-generated content on the POTOLO
application, POTOLO is merely acting as a passive conduit for such
distribution and is not undertaking any obligation or liability
relating to any content or activities on the application. However,
POTOLO reserves the right to block or remove communications or
materials that it determines to be in violation of these Terms of
Service or otherwise harmful to the community or the POTOLO
application.
10. USER DATA AND PRIVACY
The data privacy and security rights of the Users shall be governed by
the Company’s Privacy Policy.
11. LIABILITIES AND INDEMNIFICATION
11.1. Limitation of Liability
POTOLO, including its directors, employees, agents, affiliates,
partners, and third party service providers, shall not be liable for
any indirect, incidental, special, consequential, or punitive damages,
including without limitation, loss of profits, data, use, goodwill, or
other intangible losses, resulting from:
-
(a) your access to or use of or inability to access or use the
POTOLO application;
-
(b) any conduct or content of any third party on the POTOLO
application;
- (c) any content obtained from the POTOLO application; and
-
(d) unauthorized, illegal, or unlawful access, use, or alteration of
your transmissions or content, whether based on warranty, contract,
tort (including negligence), or any other legal theory, whether or
not POTOLO has been informed of the possibility of such damage, and
even if a remedy set forth herein is found to have failed its
essential purpose. POTOLO’s total liability to you for all claims
related to the services under these Terms, whether in contract,
tort, or otherwise, is limited to the amount you paid to POTOLO for
access to and use of the POTOLO application.
11.2. User Indemnification
You agree to defend, indemnify, and hold harmless POTOLO, its parent
company, officers, directors, employees, and agents, from and against
any and all claims, damages, obligations, losses, liabilities, costs
or debt, and expenses (including but not limited to attorney’s fees),
resulting from or arising out of:
-
(a) your use and access of the POTOLO application, by you or any
person using your account and password;
- (b) a breach of these Terms; or
-
(c) the content posted on the POTOLO application. This
indemnification obligation shall survive these Terms and your use of
the POTOLO application.
12. TERMINATION AND SUSPENSION
12.1. Terms of Account Termination
POTOLO reserves the right to terminate or suspend a User's account and
access to the POTOLO application and its services at any time, with or
without notice, for conduct that POTOLO believes violates these Terms
of Service or other policies or guidelines that POTOLO has posted on
the application. Such conduct includes, but is not limited to, the
abuse of the POTOLO services, unauthorized, illegal, or unlawful use
of the POTOLO application, or any illegal or fraudulent activity. A
User may terminate their account at any time for any reason by
following the account termination process outlined within the POTOLO
application or by contacting POTOLO customer service directly. Upon
termination by either party for any reason, POTOLO will close your
account, and you will no longer have access to your account or any
data associated with it. POTOLO is not responsible for the loss of
such data upon termination.
12.2. Suspension of Services
POTOLO may, at its sole discretion, suspend a User’s access to all or
any part of the POTOLO services at any time, for any of the following
reasons:
-
(a) to prevent damages to, or degradation of, the POTOLO services;
-
(b) to comply with any law, regulation, court order, or other
governmental request;
-
(c) to otherwise protect POTOLO from potential legal liability.
POTOLO will make reasonable efforts to notify the User of any such
suspension in advance, except where POTOLO determines, in its sole
discretion, that a suspension on shorter or no notice is necessary.
During any period of suspension, Users may not have access to any
content or data stored within their accounts. POTOLO may lift the
suspension as soon as the relevant issue has been resolved.
12.3. Effects of Termination
Upon termination of a User’s account, whether by the User or POTOLO,
the User will lose all access to the application and any services
provided through it. All data associated with the User’s account,
including, but not limited to, User profiles, job postings, and any
communications made through the application, will be deleted. POTOLO
disclaims any and all liability for the deletion of any such data.
Termination of the account will not affect any rights or obligations
that accrued before the termination occurred. POTOLO reserves the
right, but has no obligation, to retain and use the data collected
from your use of the services as provided in the Privacy Policy or as
necessary to comply with legal obligations, resolve disputes, and
enforce the Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
13.1. Governing Law:
This Agreement and the rights of the Parties hereunder shall be
governed by and construed in accordance with the laws of the US,
exclusive of conflict or choice of law rules. Both Parties agree that
the laws of the US, without regard to principles of conflict of laws,
shall govern this Agreement and any dispute of any sort that might
arise between both Parties. The courts in the New Jersey, US shall
have exclusive jurisdiction over any of the disputes arising out of or
in relation to or in connection with this Agreement.
13.2. Dispute Resolution:
In the event of any dispute, controversy, or claim arising out of or
in relation to or in connection with this Agreement or its breach,
termination, or validity thereof, both Parties shall follow the
dispute resolution procedure set forth below:
13.2.1. Mutual Negotiations:
Both Parties shall first engage in bona fide mutual and amicable
negotiations with respect to the dispute, controversy, or claim to
resolve the dispute informally.
13.2.2. Mediation:
If the Parties are unable to resolve the dispute informally within
thirty (30) days of initiating mutual negotiations, then either Party
may initiate mediation proceedings by providing a written notice to
the other Party. Both Parties shall then engage in mediation within
thirty (30) days from the date of receipt of the written notice, using
a mediator selected by mutual agreement or by a mediator appointed by
a court of competent jurisdiction as per the Applicable Laws. Both
Parties shall also mutually decide the rules and procedure for the
mediation proceedings in writing unless institutional mediation is
selected by both Parties in writing, wherein the mediation shall be
governed by the rules and procedure of the mutually selected mediation
institution.
13.2.3. Arbitration:
If the Parties are unable to resolve the dispute through mediation
within thirty (30) days from the date of initiating mediation, then
either Party may initiate arbitration by providing a written notice to
the other Party as per the Applicable Laws. The arbitration shall be
conducted in accordance with the rules and procedures as may be
mutually determined by the Parties in writing. The seat and venue for
arbitration shall be the New Jersey, US. The arbitration shall be
conducted by a sole arbitrator mutually selected and appointed by both
Parties. In case the Parties fail to appoint an arbitrator, they may
request the competent court to appoint a suitable arbitrator under the
Applicable Laws. The arbitration shall be conducted in English
language only. The decision of the arbitrator shall be final and
binding on both Parties. In the event that a Party fails to proceed
with arbitration, unsuccessfully challenges the arbitrator’s award, or
fails to comply with the arbitrator’s award, the other Party is
entitled to recover the costs associated with enforcing or defending
this award. This includes, but is not limited to, reasonable
attorney’s fees, court costs, and necessary disbursements in addition
to any other relief to which the Party may be entitled.
MISCELLANEOUS
14.1. Force Majeure:
Neither Party shall be deemed in default or otherwise responsible for
any delay or failure in performance under this Agreement to the extent
that such delay or failure is attributable to any event or
circumstance beyond their reasonable control, including, but not
limited to, pandemics, epidemics, acts of God, war, riot, embargoes,
acts of civil or military authorities, fire, floods, accidents,
strikes, or shortages of transportation facilities, fuel, energy,
labor, or materials (a “Force Majeure Event”). Upon the occurrence of
a Force Majeure Event, the affected Party shall notify the other Party
of such an event in writing and its impact on its ability to perform
its obligations under this Agreement. The affected Party shall use
reasonable efforts to mitigate the effects of the Force Majeure Event
and resume performance under this Agreement as soon as reasonably
practicable. If such Force Majeure Event continues for a period
exceeding sixty (60) days, either Party may terminate this Agreement
upon written notice to the other Party. During the pendency of any
Force Majeure Event, the performance of the affected Party’s
obligations, to the extent affected by such Force Majeure Event, shall
be suspended, and any timelines or deadlines set forth in this
Agreement shall be extended accordingly as per mutual written
agreement between both Parties.
14.2. Severability:
If any provision of this Agreement is held by a court of competent
jurisdiction to be invalid, illegal, or unenforceable in any respect,
such provision shall be modified, rewritten, or interpreted to include
as much of its nature and scope as will render it enforceable. If the
court finds the said provision cannot be modified, rewritten, or
interpreted to become enforceable, the said provision shall be severed
from this Agreement, and the remaining provisions of this Agreement
shall remain in full force and effect as if such provision was not
included. In the event such an invalid, illegal, or unenforceable
provision is an essential part of this Agreement, both Parties shall
immediately commence good faith negotiations to replace such provision
with a mutually acceptable provision that, to the greatest extent
possible under Applicable Laws, achieves the same economic, legal, and
other benefits as the severed provision. This clause shall be applied
and construed both with respect to this Agreement taken as a whole,
and with respect to the parts and sub-parts of this Agreement taken
separately.
14.3. Assignment:
No Party shall assign in whole or in part its rights or obligations
under this Agreement without the prior written consent of the other
Party. In case of such assignment, it shall be binding on and inure to
the benefit of the respective successors of the Parties thereto.
14.4. Waiver:
No forbearance, failure, delay, or negligence in exercising any power,
right, or privilege under this Agreement by any Party shall constitute
a waiver thereof. Any single or partial exercise of any right, power,
or privilege under this Agreement by any Party shall not preclude any
other or future exercise thereof or the exercise of any other right,
power, or privilege. Waiver by any Party of a breach or violation of
any provision of this Agreement shall not constitute a waiver of any
subsequent breach, default, or violation. Any waiver, permit, consent,
or approval of any kind under this Agreement must be made explicitly
in writing and shall be valid only to the extent of its express terms
and conditions.
14.5. Amendments:
Any amendment, modification, or waiver of any provision of this
Agreement, or any consent to any departure therefrom, shall be
effective only if it is in writing and signed by both Parties.
14.6. Entire Agreement:
This Agreement constitutes the full and complete understanding and
contractual agreement between both Parties, superseding all prior or
contemporaneous oral or written communications, proposals, agreements,
understandings, or representations about the subject matter herein.
All prior understandings, discussions, negotiations, and agreements,
whether oral or written, are merged herein.
14.7. Notices:
All notices, requests, demands, and other communications that are
required or may be given under this Agreement shall be in writing and
shall be deemed to have been duly given if delivered personally or
sent by facsimile transmission, by telex, by registered mail, by fax
or by electronic mail, to the respective Parties. Notice shall be
deemed given: if delivered personally, upon receipt; if sent by telex,
upon confirmation of receipt; if sent by registered mail, within three
(3) days of depositing in the mail; if sent by fax or electronic mail,
upon electronic confirmation of receipt; or if posted on the other
Party's last known residence, the next business day after posting. A
notice is deemed to be received if it is delivered personally, when it
is delivered; if sent by telex, on the third business day after
posting; if sent by registered mail, on the date of signature of the
courier’s receipt or if sent by e-mail or fax, at the time of
transmission, provided that no “out of office,” “delivery failure,” or
“not read” message relating to such e-mail is received by the sender
within one (1) hour of transmission.
14.8. Counterparts and Execution:
This Agreement may be signed in two or more counterpart originals,
each of which shall constitute an original document and will be deemed
fully executed when both Parties have affixed authorized signatures,
whether or not on a single page. All the Parties agree that this
Agreement may be executed and delivered by facsimile, e-mail,
electronically transmitted Portable Document Format (“PDF”), or any
other electronic means, method, and/or mode of transmission as
mutually agreed between both Parties in writing, in accordance with
the Applicable Laws. Both Parties hereby agree and acknowledge that
electronic signatures shall be considered as valid, legal, and binding
as traditional and original handwritten signatures to the extent
permitted by the Applicable Laws.
14.9. Review by Legal Counsel:
By signing this Agreement, both Parties agree that they have had
sufficient opportunity to review the terms and conditions of this
Agreement with their legal counsel and agree to abide by this
Agreement.
14.10. Acknowledgment and Acceptance:
Both Parties acknowledge and accept that they have carefully read this
Agreement, understood its terms and conditions, had an opportunity to
consult with legal counsel of their choice, have considered the
restrictions contained in this Agreement and their impact on their
future activities, and agree that the restrictions contained in this
Agreement are fair, reasonable, and are required for the protection of
the legitimate business interests of both Parties.
CONTACT INFORMATION
15.1. For Customer Support:
POTOLO is dedicated to providing a high-quality experience for all its
Users. Should you have any questions, concerns, or require assistance
with your account or any of the services offered through the POTOLO
application, our customer support team is available to assist you.
Users can reach customer support through the following means:
15.1.1. E-mail:
Users may send inquiries or support requests to our dedicated customer
support email address, which is monitored during regular business
hours. We aim to respond to all email inquiries within a reasonable
timeframe.
15.1.2. In-Application Support:
For convenience, Users may also access customer support directly
through the POTOLO application. This feature allows for quick and easy
submission of support tickets and provides access to a range of
frequently asked questions and support articles.
15.1.3. Telephone Support:
For immediate assistance, Users may contact our customer support team
via the telephone number that may be provided within the application.
Telephone support hours may be posted within the application. POTOLO
is committed to ensuring that your experience with our application is
seamless and enjoyable. Our customer support team is trained to
provide professional, courteous, and efficient assistance.
15.2. Legal Notices:
All formal legal notices or communications required or permitted to be
given by a User to POTOLO under these Terms must be in writing and
shall be deemed duly served when delivered by email or postal mail to
the following addresses:
15.2.1. Email:
contact@potolo.com – This email address is monitored by the legal
department, and it is recommended for the submission of legal notices,
including, but not limited to, notices of alleged copyright
infringement, trademark infringement, or other violations of
intellectual property rights.
15.2.2. Postal Mail:
26 Fern Court, Sayreville NJ 08872 – This address should be used for
formal legal correspondence that cannot be appropriately or securely
sent via email. Users are advised to retain copies of any postal mail
sent to this address and to consider using registered mail or a
delivery service that provides tracking information.
Please include your name, address, email address, and a detailed
description of the legal issue or notice you are submitting. POTOLO is
committed to addressing all legal notices promptly and in compliance
with applicable laws.
It is important for Users to understand that the contact information
provided is for specific uses as outlined above. POTOLO reserves the
right to redirect inquiries to the appropriate department for response
and resolution.